Caledon Controls Ltd
Unit 2 Block 4
Castlehill Ind. Est., Carluke
Scotland ML8 5UF

Tel: +44 (0)1555 773355
Fax: +44 (0)1555 772212



Terms & Conditions

Website Terms and Conditions of Use

Information on this website is provided 'as is' without warranty of any kind, either expressed or implied. By accessing this website you agree that Caledon Controls Ltd will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or any other linked website.

Webshop Terms and Conditions of Sale

These terms and conditions apply only to sales through the Caledon Controls webshop. Separate terms and conditions apply to orders placed with Caledon Controls Ltd by any other means.

All orders for products and services supplied through the Caledon Controls webshop are accepted by Caledon Controls Ltd subject to these terms and conditions of sale.

Caledon Controls is a business-to-business supplier. The Caledon Controls website is intended for use by business customers and not by consumers or private individuals. Nevertheless nothing in these terms and conditions of sale shall affect the statutory rights of a customer who deals as a consumer.

Prices and Payment
Prices shown in our webshop are ex-works in GBP and exclude VAT (value added tax).  Carriage charges will be calculated at checkout. UK VAT will be added to UK purchases. UK VAT will be added to EC purchases where a valid VAT number is not provided.

Online purchases via our webshop will be processed using Paypal's online Merchant account.  You may pay using either your Paypal account or by credit card. We do not have access to your credit card information. See our privacy policy.
Payment will be taken at or shortly after the time of placement of order.

We aim to despatch ex-stock goods from our webshop within 2 working days of order placement, and will email or telephone you if any delay is anticipated.

Acceptance of Order
When you place an order you will receive an automatic  email confirming receipt of your order.  Neither the issuing of this email or  the deducting of payment from your Paypal account or credit card implies acceptance of your order by Caledon Controls Ltd.
An order is not deemed to have been accepted by Caledon Controls Ltd until the goods are despatched or until a formal Order Acknowledgement is issued, whichever is first.
In the event that an order is not accepted by Caledon Controls Ltd and payment has been taken it will be refunded in full.

Cancellation and Returns
Prior to despatch you may cancel an order at any time.  Please telephone us or email us quoting your order reference.
Product may only  be returned to Caledon Controls Ltd after contacting us to obtain an RMA number (return merchandise authorisation) within 30 days of the date of despatch. Product must be returned carriage paid in its original condition. Returned product may be subject to a handling or restocking charge.

Limitations of Use
Products sold by Caledon Controls Ltd are intended for use by Qualified Competent Persons only.  Although some of these products, by their nature, may form part of safety related systems they are not intended for, and not authorised for, use as safety critical components.

Liability and Warranty
Caledon Controls Ltd will repair, or at its option, replace, free of charge, any equipment manufactured by Caledon Controls Ltd which is found to be faulty by reason of faulty materials, workmanship, or design, within 12 months of the date of delivery, providing it is returned, carriage paid, to the premises of Caledon Controls Ltd. Caledon Controls Ltd will pay the cost of returning repaired goods to the customer within the United Kingdom only.

Caledon Controls Ltd accepts no liability under this clause:
1    for damage sustained in transit.
2    for defects caused by installation, operation or maintenance carried out other than in accordance with instructions supplied by Caledon Controls Ltd,      or for defects caused by wear and tear, accident, or misuse.
3    where the Customer has failed to observe the terms of payment for this equipment.

Caledon Controls Ltd shall bear no liability for loss or damage arising from misuse, unauthorised modification or repair, or improper use of products, nor for any consequential loss or damage however arising, save only that Caledon Controls Ltd does not exclude legal liability for death or personal injury caused by its negligence.

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